HELP CENTE
How can I help you?
*Should you need to contact us outside of our business hours, please send us an email or leave us a message on our social media, and we will try our best to get back to you within 24 hours. We look forward to hearing from you, and to sharing what we love with you.
When will my order be shipped?
2-5 business days
How can I check my order status?
You can view your order and shipping information on the “My Account” page.
What is the validity period for return requests?
If the product you received has a problem, we accept return requests within 30 days from the delivery date.
Can I cancel or modify my order?
If you purchased the wrong product, size, or color, or entered the wrong address and wish to make changes, please contact us as soon as possible. Since we process orders immediately upon receipt, we cannot guarantee that your order can be successfully modified.
How can I track my package?
You will receive an email notification when your order has been shipped. The email will include a tracking number. Information about any out-of-stock or canceled items will be sent in a separate email. You can also log in to “My Account” to view your order status. Click “Orders” to view your order status and obtain the tracking number and link.
Contact us
Need help? For any purchase inquiries, after-sales service inquiries, or other questions, you can contact us via online chat or email, and we will respond to you within one business day!
Address
Company Address: Dongfangxiwang tianxiang plaza Block B 18 Floor 1812 Chengdu, 510000 Sichuan, CN
Warehouse Address: 17588 Rowland Street, City of Industry, CA 91748
Customer Service
Tel: +391 (0)35 2568 4593
Email: help@gratpro.com
Support Hours
We will respond to all requests within 24 hours.
Weekdays Monday - Friday 11AM-7PM
Technical Support
Our technical team can provide you with product customization and design services.