HELP CENTE
How can I help you?
*Support Hours: Monday through Friday, 9:00 AM to 6:00 PM. Should you need to contact us outside of our business hours, please send us an email or leave us a message on our social media, and we will try our best to get back to you within 24 hours. We look forward to hearing from you, and to sharing what we love with you.
When will my order be shipped?
Order processing time: 1-2 days
Delivery time: 2-5 business days
Total Delivery Time: 3-7 business days. Order processing may take longer during holidays.
How can I check my order status?
You can view your order and shipping information on the “My Account” page.
What is the validity period for return requests?
If the product you received has a problem, we accept return requests within 30 days from the delivery date.
How can I track my package?
You will receive an email notification when your order has been shipped. The email will include a tracking number. Information about any out-of-stock or canceled items will be sent in a separate email. You can also log in to “My Account” to view your order status. Click “Orders” to view your order status and obtain the tracking number and link.
Contact us
Need help? For any purchase inquiries, after-sales service inquiries, or other questions, you can contact us via online chat or email, and we will respond to you within one business day!
Address
Company Address: No. 159, Section 3, Huayang Avenue, Huayang Subdistrict, Tianfu New Area, Chengdu City, Sichuan Province, CN
Customer Service
Tel: +1 (949) 659-7358
Email: help@gratsport.com
Support Hours
Weekdays Monday -Friday, 9:00 AM - 6:00 PM
Technical Support
Our technical team can provide you with product customization and design services.