Refund policy
Return Guarantee
Our return policy allows you to request a return within 30 days of receiving your item.
Eligibility for Return
Items must meet the following criteria to qualify for a return:
- Be in the original condition as received, unused.
- Include all tags and original packaging.
- Be accompanied by a receipt or proof of purchase.
Process for Returns
To initiate a return, contact us for authorization and instructions. Items sent back without prior authorization will not be accepted.
Return Shipping Reasons and Costs
- Free Return or Exchange: If the product is damaged or you received the wrong item, we will cover the return shipping costs and offer a free return or exchange.
- Customer-Paid Return Shipping: For returns due to dissatisfaction or a change of mind, customers are responsible for the return shipping costs.
- Return Address: Please contact us for the specific return address.
Order Cancellation Policy
If you wish to cancel your order, please do so within 24 hours to avoid any fees. Orders canceled after 24 hours will incur a 5% processing fee of the total order amount.
Refunds
After processing and inspecting your return, we will notify you about the approval status. Approved refunds are processed to your original payment method within 5 business days. If additional time is needed, don't hesitate to get in touch with us for assistance.
For further questions or assistance, please reach out to us at help@gratsport.com.